Privacy Policy

1. Introduction

Neura Fringe Car Rentals ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neura-fringe.com or use our car rental services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or rental inquiry
• Contact us through our website or phone
• Subscribe to our newsletter
• Create an account with us
• Provide feedback or reviews

This information may include:

• Full name and contact details
• Email address and phone number
• Postal address
• Driving license information
• Payment information
• Date of birth and age verification

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns through cookies and similar technologies:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your car rental bookings
• To communicate with you about your reservations
• To provide customer support and respond to inquiries
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud
• To conduct analytics and research

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract: To fulfill our contractual obligations for car rental services
• Legitimate Interest: To improve our services and communicate with customers
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and other legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of our business
• Emergency Situations: To protect the vital interests of any person

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Secure data storage and transmission

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Customer account information: 7 years after account closure
• Booking and transaction records: 7 years for tax and legal purposes
• Marketing communications: Until you unsubscribe
• Website analytics data: 2 years

8. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected] or +441316572580.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. International Data Transfers

Your personal data is primarily processed within the United Kingdom and European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: